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Panel 1
Panel Discussion One

Panel Chair

Lee Field

Associate Director,

Global Presales,

Verizon, Asia Pacific

Topic: Embracing Innovation: Preparing For The Customer of The Future

Retail is the most diverse and dynamic industry handling widest range of products from equally large numbers of suppliers and, naturally, the highest number of customers. To succeed in the digital business era, retailers have to stretch their boundaries. This requires rethinking their business model, deciding how to transform into digital businesses and making the right technology investments to become digital leaders. In this Panel, leading retailers will share their first-hand experience in embracing Innovations and Technologies to prepare for the Customer of the Future.


  • Prototyping: How do Retail CIOs short list different Technology and Innovation Initiatives?

  • How will latest technologies like IoT, Machine Learning and AI Shape The Future of Retail?

  • Turning Big Data into Smart Data: Enhancing The Omnichannel Retail Experience

  • From “IT driven business development” to “Business driven IT development”

  • Creating an Innovation Culture

  • A Look Ahead: Trends shaping the Future of Retail

Executive Panelists

Michelle Leung

Senior Vice President

Fung Omni Services

Brian Chan

Group Head of Information Technology

Jebsen & Co. Ltd

Michael Tse

IT Director

MCM Worldwide

Kelvin So

General Manager -

Information Technology

Swire Resources Ltd

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