Summit Highlights
Retail is the most diverse and dynamic industry handling widest range of products from equally large numbers of suppliers and, naturally, the highest number of customers. To succeed in the digital business era, retailers have to stretch their boundaries. This requires rethinking their business model, deciding how to transform into digital businesses and making the right technology investments to become digital leaders.
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Carrying the theme of “Embracing Innovation: Preparing For The Customer Of The Future’’, this executive summit is tailored for 150+ Senior Business, Technology and eCommerce professionals. Our expert speakers will discuss how technologies can help to drive growth and competitive advantages and share with us their opinions/insights on these key business opportunities and challenges on the big changes occurring in retail that are reshaping the old rules for customer-centric merchandising, flexible fulfillment, loyalty, CRM, social media selling, personalization, omni-channel marketing and promotions, and the proliferation of new competitive concepts.
Agenda
8 June 2018 (Friday)
CORDIS Hong Kong at Langham Place
08:15 - 09:00 Registration and Showcase Visit
08:30 - 09:30 Executive Breakfast Roundtables (By Invitation Only)
Presentation: Entering The Post-Digital World: Adding Magic to The Customer Experience
Associate Director, Global Presales
Verizon, Asia Pacific
09:00 - 09:30 Opening Keynote: New Retail Separating PR from ROI
Director, Digital Strategy Lead
PwC Hong Kong and China
09:30 - 09:55 Keynote 1: The Retail Experiences of Tomorrow and The Transformational Role of Customer Experience
Senior Director Product Management, Asia Pacific & Japan
Akamai Technologies, Inc.
09:55 - 10:20 Keynote 2: The Shift in Digital Transformation to Support the Future of Retail
Marketing Director, Industry Solutions - Retail
AT&T Global Business
10:20 - 10:45 Keynote 3: The Enterprise Immune System: Using Machine Learning for Next-Generation Cyber Defense
Country Manager for Hong Kong and Macau
Darktrace
10:45 - 11:10 Keynote 4: The Post-Digital Future of Retail
Associate Director, Global Presales
Verizon, Asia Pacific
11:10 - 11:25 Morning Networking Coffee Break and Showcase Tour
11:25 - 12:00 Retail Executive Dialogue:
Modernizing a Traditional Retail Business: The Digital Business Transformation Journey of Wing On
Gareth C. Bridges, Director, Digital Business, Equinix Asia-Pacific
Kendrick Kwok, Assistant General Manager, The Wing On Company Limited
12:20 - 13:00 Panel Discussion One: Embracing Innovation: Preparing For The Customer of The Future
Panel Chair:
Lee Field, Associate Director, Global Presales, Verizon, Asia Pacific
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Executive Panelists:
Michelle Leung, Senior Vice President, Fung Omni Services
Brian Chan, Group Head of Information Technology, Jebsen & Co. Ltd
Michael Tse, IT Director, MCM Worldwide
Kelvin So, General Manager - Information Technology, Swire Resources Ltd
13:00 - 14:15 Networking Luncheon Roundtables (By Invitation Only)
Presentation: Connecting the Changing Retail Sector & Securing the Experience
Director of Solutions Marketing
Fortinet, South East Asia and Hong Kong
14:15 - 15:00 Panel Discussion Two:
The Future of Retail Customer Experience: Marrying The Online And Offline Experience
Panel Chair:
Giuliana Auinger, Director, Global Strategy Group, KPMG in China
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Executive Panelists:
Rasheed Shroff, Vice President, FOSSIL Brand Asia Pacific
Tracy Fitzpatrick, CEO, Indigo Living
Carson McKelvey, Chief Experience Officer, Tofugear
15:00 - 15:25 Keynote 6: Tapping High Potential Growth by Robotics and Analytics
Ravel Lai
Regional IT & Digital Director
Jardine Restaurant Group HK
15:25 - 15:50 Keynote 7: Digital Trends Shaping the Future of Retail for 2018 and Beyond
Chairman HK and Group Business Director
​FITCH Hong Kong
15:50 - 16:00 Afternoon Networking Coffee Break and Showcase Tour
16:00 - 16:25 Closing Keynote: The State of Digital in Retail
Chief Experience Officer
Tofugear
16:25 Closing Remarks
*This agenda is subject to change without prior notice.
12:00 - 12:20 Keynote 5: Ensure Your E-Commerce User Experience Is Satisfied
Regional Director of Hong Kong, Macau & Taiwan
Dynatrace
Speakers
Keynote Speakers
Guest Speakers
Kendrick Kwok
Assistant General Manager,
Business Technology Division
The Wing On Company Limited