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Summit Highlights
Summit Highlights

The pandemic has accelerated the shift towards a more digital retail sector and triggered changes in online shopping behaviors that are likely to have lasting effects; the retailers that survive and prosper will be those that react quickest and understand the changing nature of the risks they face and the changing profile of the consumer.  Carrying the theme of “Surviving And Thriving In Digital Darwinism", this executive summit is tailored for 150+ Senior Business, Technology and eCommerce professionals. Our expert speakers will discuss how retail can leverage technologies to drive growth and competitive advantages in the New Normal, meeting customer experience expectation of Post-pandemic Shopper. 


Thursday, 8th July 2021 | 08:45 - 13:00

08:45 - 09:15

Virtual Environment Opens with Game & Live Chat at Booth


09:15 - 09:25

Welcome Remarks

Anson Bailey, Head of Consumer Markets, KPMG 

09:25 - 10:15 

Panel Discussion One: Adapting to the Next Normal in Retail: The Customer Experience Imperative

Panel Chair: Anson Bailey, Head of Consumer Markets, KPMG 

Executive Panelists:

Aaron Lee, CIO, Blue Hong Kong

James Bacon, Head of Marketing, Hong Kong, Macao and Taiwan, BMW Group

Angel Grant, Vice President, Product and Market Strategy, F5 Security

Ravel Lai, General Manager of Business Technology, Hysan Development Co. Limited

Annie Ma, Head of Retail Transformation and Client Experience, Standard Chartered Bank

10:15 - 10:40 

Keynote 1: Artificial Intelligence In Retail - Using Data To Personalize Customer Experiences For E-Commerce and Live Streaming Business 

Avant Leung, Business Development Manager, Retail, AWS

10:40 - 11:05

Keynote 2: Accelerate Your Retail Business Growth Through Digital Transformation In The Post-Pandemic Era

Andrew Ling, Director of Value Advisory, SAP Hong Kong

11:05 - 11:30 

Keynote 3: 10 Trends of China Retail

Jonathan Cheng, Partner, Head of Greater China Retail Practice, Bain & Company

11:30 - 11:45

Break and Showcases Visit 


11:45 - 12:05

Keynote 4: Next Gen Retail Tech Showcase: AI for Smart Retail for 2022 and Beyond

Patrick Tu, CEO & Co-founder,

12:05 - 12:50 

Panel Discussion Two: Embracing Technology to Increase Sales – How To Make The Most of All The Digital Channels Available?

Panel Chair: Benson Ng, Hong Kong Business Consulting Leader, Ernst & Young Advisory Services Limited

Executive Panelists:

Gabriel Kung, Chief Commercial Officer, Bowtie

Lui Tong, Vice President, Hong Kong Federation of eCommerce

Shrikant Shenoy, Senior Vice President, Innovation, Digital Transformation and Strategy, Langham Hospitality Group


End of Summit


Executive Panel Sponsor
Diamond Sponsors
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Supporting Sponsor
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Media Partners & Supporting Organizations
Event Details

 The 5th Retail Innovation & eCommerce Virtual Summit 2021

Date: 8th July, 2021 (Thursday)

Time: 08:45 - 13:00 

Sponsorship Opportunity
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Feel free to contact us for more information:
+852 3563 5864

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