Retail is the most diverse and dynamic industry handling widest range of products from equally large numbers of suppliers and, naturally, the highest number of customers. To succeed in the digital business era, retailers have to stretch their boundaries. This requires rethinking their business model, deciding how to transform into digital businesses and making the right technology investments to become digital leaders.
Carrying the theme of “Mastering the Digital Retail Experience in the New Customer Economy", this executive summit is tailored for Senior Business & IT retail and eCommerce professionals. Our expert speakers will discuss how technologies can help to drive growth and competitive advantages and share with us their opinions/insights on these key business opportunities and challenges on the big changes occurring in retail that are reshaping the old rules for customer-centric merchandising, flexible fulfillment, loyalty, CRM, social media selling, personalization, omni-channel marketing and promotions, and the proliferation of new competitive concepts.
1 June, 2017 (Thursday)
Cordis Hong Kong at Langham Place
08:30 - 08:45 Registration for Executive Breakfast Roundtables
08:45 - 09:45 Executive Breakfast Roundtables (By Invitation Only)
Sponsored by HPE and Intel
Topic: Engage your Mobile Customers with Social Media and Data-analytic Insights
08:45 - 09:45 Conference Registration and Showcase Visit
09:45 - 10:15 Opening Keynote: Embrace The New Retail: Disrupt or Be Disrupted
10:15 - 10:45 Keynote 1: Formula for Highest Conversion Rate
10:45 - 11:15 Keynote 2: Still WannaCry?
11:15 - 11:50 Morning Networking Coffee Break
11:50 - 12:20 Keynote 3: Advance Digital Retail Network Platform
12:20 - 13:05 Retail Digital Leaders Panel: Digital Disruption and Innovation in the Retail Industry
14:05 - 14:50 eCommerce Leaders Panel: Unleashing the Next Wave of eCommerce
Michael Wolczyk, Head of E-Commerce - Chief Digital Office, AXA China Region Insurance Company
Anna Gamvros, Partner & Co-head of Technology & Innovation Asia, Norton Rose Fulbright Hong Kong
14:50 - 15:20 Keynote 4: From Big Data to Smart Analytics Solution
15:20 - 15:30 Afternoon Networking Coffee Break
15:30 - 16:00 Closing Keynote: Adoption of Innovative Targeting in Pizza Hut & KFC
16:00 Closing Remarks
*This agenda is subject to change without prior notice.
McKinsey & Company, Shanghai
Lambert Bu is a Partner of McKinsey & Company, based in Shanghai. He is a core leader within Digital McKinsey in Asia and of the China Innovation Hub, with extensive experiences in consumer facing companies' omni-channel go-to-market and Digital Transformations. Over the past few years, Lambert has helped consumer brands across industries (apparel, electronics, food, toy, automotive, even real estate) to establish and implement eCommerce/multi-channel strategy in China, and has been driving Customer Experience innovations with digitization. Lambert also leads McKinsey's multi-year proprietary iConsumer research to track consumers' digital behaviors, and recently applied Customer Experience Design approach to re-imagine forward-looking consumer journeys under "new retail" context.
Head of Business Intelligence & Digital Analytics
Sa Sa Cosmetic Company Limited
Prolog has 14 years of research and analytics experience in different industries. He is currently overseeing an analytics team at Sa Sa Comsetics Company to lead the analytics services for eCommerce business. Prior to joining Sa Sa, Prolog played different important roles, growing the analytic teams in Nielsen, MRM Worldwide, the South China Morning Post Group and the government.
Prolog graduated from HKUST majoring Mathematics and Statistics, and obtained his MBA degree with distinction in the City University of Hong Kong. He also completed the advance management programme at UC Berkeley.
Head of Consumer Markets
Anson has spent the last twenty years working in both industry and professional services covering strategic consulting across a number of countries in the Asia Pacific region including Australia, China, Hong Kong, Malaysia, Singapore and Thailand across a number of different sectors.
Anson joined KPMG in Hong Kong in 1999 and is currently a Partner based in the Hong Kong office heading up business development across the KPMG China Practice. He is part of the Regional Consumer Markets Practice Leadership team as well as being a member of the Global Technology Innovation Centre and the High Growth Tech & Innovation Group based in Hong Kong.
PwC Hong Kong
A marketing industry veteran for over 17 years with a broad range of agency experience across Europe, Australia and Asia. Guy brings endless passion and enthusiasm to everything he does. He believes in constantly striving to get the most out of himself, his team and every client opportunity. He knows that amazing things are possible by providing the right direction and focus to amazing people. A believer in driving meaningful change through integrated marketing built on solid brand and digital strategy.
Keynote Speaker & Executive Panelist
Regional IT & Digital Director
Jardine Restaurant Group HK
Ravel Lai is an IT & Digital veteran with over 25 years’ experience in the retail industry including Fashion, FMCG, Food & Beverage and shopping mall. He rejoined Jardine Restaurant Group HK for almost 4 years as Regional IT & Digital Director managing the IT & Digital teams for both Pizza Hut and KFC in HK, Macau, Vietnam and Myanmar.
Ravel drove a lot of IT projects to provide the key digital platforms for e-commerce, Social CRM and digital campaigns. In 2016, Ravel leaded the Pizza Hut team to win several awards such as HK ICT Gold award, Cloud Excellent award, Marketing Excellent awards and his personal China Top CIO award.
Ravel is not only an IT professional but also holds a MBA major in Marketing. Out of his work, he is a die-hard Liverpool football fan and the driver of his 9 years old daughter.
Head of E-Commerce - Chief Digital Office
AXA China Region Insurance Company
With 13 years’ experience in the digital space Michael Wolczyk is supporting AXA in Hong Kong as Head of E-Commerce. At AXA he launched a Lead Management Pilot to drive customers to Agents and launched Car Insurance in 2016. The Revenue for direct business was quadrupled.
2013 he moved to Hong Kong where he worked as Head of Digital Innovation for QNET Ltd and developed new Digital Business Models and a Mobile Apps while he was working on the digital transformation of the company.
Before his career in Hong Kong he has helped Germany's Telefonica (former E-Plus with 25 Million Customers) to design and execute digital campaigns for existing customers that saw a rise in revenue by 40%.
Hong Kong Computer Society
Over 20 years’ experience in Financial Services, areas of expertise focus around business strategy, customer service modelling, customer experience, product development and process efficiency. Extensive experience in programme/ project management, process re-engineering and organisation transformation, strategy alignment and balance scorecard management, Investment Bank customer relationship management, business consulting and some other management roles. A CPA and CFP certified member, and PMP and Six Sigma trained, worked in various strategic initiatives across multiple countries (including Hong Kong, Singapore, Taiwan, China, Indonesia, Vietnam, Cambodia, Laos, Japan, Korea, India, Thailand, Malaysia, Australia, Pacific and The United States. Currently, I am one of the committee member and the Treasurer for Fintech SIG Hong Kong (www.FTSIG.hkcs.org.hk). I am also a member of a mentorship programme with B4B Challenge organised by www.Innobator.com
Tracy’s comprehensive experience and expertise spans across the entire business operation with over 25 years working in, sales & marketing, customer service, business systems, e-commerce, logistics and trading across 13 countries with a focus on Asia and the Middle East.
Over the past 11 years Tracy has been COO for Indigo Living and has successfully helped to significantly build and grow the brand both online and offline in Hong Kong, China and the UAE. As CEO for Indigo Living, Tracy now spearheads a 180 strong team, implements and executes the company’s overall strategic goals and oversees the company’s day-to-day operations across all territories to ensure that Indigo Living continues to be renowned as a leading luxury home décor brand.
Partner & Co-head of Technology & Innovation, Asia
Norton Rose Fulbright, Hong Kong
Anna Gamvros is a technology and data protection partner based in Hong Kong.
Anna is co-author to Internet Law in Hong Kong published by Sweet & Maxwell and is recognised in the Legal 500 and Chambers Asia as a leading individual for her expertise in the area of technology and data protection, in particular for her "extensive IT transactional work" and experience across a number of industries, notably with retail and luxury brands.
Anna's practice focuses primarily on technology and communications related issues. She advises clients on licensing and technology agreements, outsourcing, privacy and data protection, and telecommunications and Internet regulatory issues. She has been located in Hong Kong for the last 15 years and has assisted clients with Hong Kong and China based projects, as well as having a wealth of experience in multi-jurisdictional projects, particularly in implementing e-commerce and data management projects in Asia.
Anna is the Chair of the International Association of Privacy Professionals (IAPP) KnowledgeNet Chapter in Hong Kong and sits on the IAPP Asia Advisory Board. She is a Fellow of Information Privacy with the IAPP and holds the CIPT and CIPP/Asia certifications. She is admitted as a solicitor in Queensland, Australia and Hong Kong.
Director of eBusiness
Shangri-La International Hotel
Widhadh is the Director of e-Business, Globally at Shangri-La, driving online bookings and awareness for the brand. Prior to joining Shangri-La, she co-founded and sold multiple digital media companies, most recently a question and answer based social network that reached more than seventy million people worldwide since inception. Prior to that, her advertising agency, where she served as CEO helped Fortune 500 companies and fuelled more than 1.5 billion dollars in acquisition value. When not implementing novel social strategies, she enjoys writing, raising her two kids, and Latin dancing.
Head of Presales, Greater China
Akamai Technologies, Inc.
Mr.Li joined Akamai in 2012 and has been responsible for solution consulting, product marketing and management for Akamai’s cloud application delivery and cloud security portfolio. He has rich technical consulting experience in oversea eCommerce, high-tech, manufacturing, online gaming, OTT video and service provider industries.
Prior to joining Akamai, Mr.Li held the position of Senior System Engineer in Cisco Systems, responsible for massive scale data center design and consulting. Prior to Cisco, Mr. Li has been working as a network architect in OSS/BSS department of China Mobile.
Regional Sales Engineering Director, APAC
Aruba, a Hewlett Packard Enterprise Company
Anthony Wai is the Sales Engineering Director of Aruba in the Asia Pacific region. He leads a team of engineers to offer wireless LAN, secure mobility access, and centralized management to customers.
Since joining Aruba, Anthony has provided professional situation analysis and advice to customers to enhance their wireless workplace, remote branch access, and mobility engagement deployment with Aruba’s cutting edge solutions and technologies.
Anthony brings diverse and cross-cultural experience to the Aruba team, having worked on various networking, security infrastructure design, and integrated solutions projects at large corporations in Canada, USA, and Greater China.
Anthony holds a Bachelor Degree of Computer Science from University of British Columbia in Vancouver, Canada, and an MBA degree from Hong Kong University of Science and Technology.
Senior Manager, Cloud & Security Services
CITIC Telecom International CPC Limited
Danny Tang is the Senior Manager of Cloud & Security services at CITIC TELECOM CPC Limited, with over 10 years of experience in IT sector. He has been focusing on cloud computing and information security over 5 years. His major responsibility is to supervise the development of innovative cloud computing (SmartCLOUD™) and information security (TrustCSI™) managed services which target to enterprise customers.
Danny holds a Bachelor Degree of electronic and information engineering from The Hong Kong Polytechnic University. He also holds different professional qualifications such as VCP, OCP, CCNP and CCDP.
Chief Security Strategist, Asia Pacific
Alvin Rodrigues has over 20 years of experience in the IT industry. He started his career in marketing and has worked in numerous marketing, strategy development and sales support roles. An out-of-the-box and creative thinker, he enjoys developing and repurposing content, programs and strategies, linking and contextualizing them to make them meaningful for different audiences.
At Fortinet, Alvin provides security strategy counsel to C-level clients. He aligns cyber security strategies and solutions to their business needs, and connects the dots between technology and business. He influences C-level clients’ viewpoints on cyber security through facilitated one-on-one discussions, with real-time mapping of business needs/challenges and appropriate cyber security strategies/solutions. Alvin speaks publicly on cyber security and conducts exclusive C-level client engagements and roundtable discussions. In addition, Alvin is still responsible for sales and marketing program, business messaging, and the deployment of strategies through the different routes to market across Asia-Pacific.
Prior to joining Fortinet, Alvin was marketing director for Asia Pacific and South East Asia at another security solutions provider, where he took charge of marketing and business strategy focused on pipeline creation through the channels and direct sales team. He was instrumental in elevating the cyber security discussion to the executives and boardroom levels.
Alvin has held numerous senior marketing and strategy development positions in organizations such as IBM, Oracle, American Power Conversion (APC), TIBCO and Compuware across the Asia Pacific region. At Oracle, he was in the pioneering team that conceptualized and developed the online marketing framework that was adopted globally across the organization in 2000.
Alvin holds a postgraduate diploma in International Marketing from the University of Strathclyde, and an honours degree in Economics and Management Science from the University of London.
Country Director, Hong Kong
As Country Director at Singtel Hong Kong since November 2015, Teddy Ko is responsible for the office’s sales and growth strategies, and focused on ensuring operational efficiency and profitability.
Prior to joining Singtel, Teddy was Assistant Vice President, Product Marketing at HKT, where he led a team to develop competitive product positioning and business growth strategies for the cloud, FMNS and virtualisation portfolio. He was also previously Head of Solutions at Dimension Data China/Hong Kong. There, he was responsible for growing market share for core solutions such as Network Integration, Security Solutions, Converged Communications and Performance Optimisation.
Teddy is a member of both the Chartered Institute of Marketing (MCIM) and Institute of Engineering and Technology (MIET), and acts as convenor to the Cloud Computing Special Interest Group and Financial Technology (FINTech) Special Interest Group of the Hong Kong Computer Society. He graduated from Hawaii Pacific University with a double BA major in Marketing and Computer Information Systems, and holds an MSc degree in International Business and Management from De Montfort University in the UK.
Media Partners & Supporting Organizations
1 June 2017 (Thursday)
08:30 – 16:25
CORDIS Hong Kong at Langham Place, 555 Shanghai St, Mong Kok, Hong Kong
Retail Innovation Executive Summit 2016 Review
© 2017 Market Intelligence Group Limited All rights reserved