Keynote Speakers
David Jacques
Customer Experience Thought Leader;
Founder, Customer Input Ltd
Pioneer in customer experience management, David has two decades of professional experience in customer research, strategy and experience design. He has consulted for MNCs in multiples industries from financial services to airlines helping them deliver differentiated seamless multichannel customer experiences.
For the past 15 years, David has been strong advocate of a holistic approach to customer experience management. His framework brings together cohesively every aspect from voice of the customer programs and analytics to service design and employee engagement in customer centricity.
David Jacques
Customer Experience Thought Leader;
Founder, Customer Input Ltd
Pioneer in customer experience management, David has two decades of professional experience in customer research, strategy and experience design. He has consulted for MNCs in multiples industries from financial services to airlines helping them deliver differentiated seamless multichannel customer experiences.
For the past 15 years, David has been strong advocate of a holistic approach to customer experience management. His framework brings together cohesively every aspect from voice of the customer programs and analytics to service design and employee engagement in customer centricity.
David Jacques
Customer Experience Thought Leader;
Founder, Customer Input Ltd
Pioneer in customer experience management, David has two decades of professional experience in customer research, strategy and experience design. He has consulted for MNCs in multiples industries from financial services to airlines helping them deliver differentiated seamless multichannel customer experiences.
For the past 15 years, David has been strong advocate of a holistic approach to customer experience management. His framework brings together cohesively every aspect from voice of the customer programs and analytics to service design and employee engagement in customer centricity.
Summit Highlights
The Global Digital Retail Revolution
The Future of Retail will be defined by Technology
The Future is Now — Lessons in Retail Innovation
Revolutionizing Customer Engagement through IoT Innovation
Optimize Your Site for Omnichannel Shopping
Optimise your eCommerce customer experience
Reinventing Retail in the Age of Disruption
and more...
Agenda
08:15 – 09:00 Registration
09:30 – 09:40 Panel Discussion Introduction by Anson Bailey from KPMG
11:15 – 11:45 Keynote 3: Optimize Your Site for Omnichannel Shopping
11:45 – 12:00 Morning Networking Coffee Break
13:15 - 14:15 Networking Luncheon Roundtables (By Invitation Only)
Sponsored by Citic Telecom CPC
Sponsors
2015 Events Review
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Date:
27 May 2016 (Friday)
Time:
08:15 – 14:15
Venue:
CORDIS Hong Kong at Langham Place, 555 Shanghai St, Mong Kok, Hong Kong
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