As COVID-19 Evolves, IT Heros Emerge

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The number of remote employees is skyrocketing, business is being conducted online and in digital channels, and the underlying infrastructure needs to support this changing dynamic seamlessly.  The rapid spread of the COVID-19 virus is challenging all banks and financial institutions to act in ways normally reserved for war, depressions, or natural disasters. The pandemic has caused a massive global upheaval that may endure for months—or longer.  Initial IT responses have been adhoc with varying levels of success.  Others have adopted and innovated during the crisis.  This session will explore:

- Engaging and enabling customers/staff/broker through technology

- Self Service IT

- Turning crisis into opportunity – Respond, Recover, Thrive

- IT mandates for future disasters