We are living through a digital revolution that will leave no company, industry, or market untouched. Like never before, organizations are being pushed to replace siloed structures and outdated success metrics with new operating models powered by data, speed, and dynamic insights.
This digital revolution accelerated during the pandemic. Organizations worldwide adopted digital platforms to streamline their operations. To capitalize on the benefits of a digital model, organizations must transform at the core, starting from IT Service Operation and also automating workflows connect cross functions to deliver user experiences.

 

We’ll cover how ServiceNow adopts the digital operation model, particularly connect and automate the IT Service Operation and empower citizen development throughout the organization. And also the outcome and benefits that have been achieved.

Eddy Chan 

Head of Solution Consulting, North Asia

ServiceNow